Connect With Our Teams
Service-led contact points for faster, more effective support.
Frequently Asked
Questions
Everything you need to know about using Instacoins and navigating crypto with confidence.
Which team should I contact?
If you are unsure, start with our general enquiries team. We will route your request to the appropriate specialist, whether it relates to crypto services, concierge, travel, OTC trading or business solutions.How quickly will I receive a response?
We aim to respond to all enquiries promptly. Requests related to concierge services, OTC trading or high-value transactions are prioritised and handled by dedicated specialists.Can I contact Instacoins for multiple services?
Yes. Many clients use more than one Instacoins service. Our team will coordinate internally to ensure a seamless experience across payments, trading, travel and concierge support.Is my enquiry treated confidentially?
Absolutely. All communications are handled with discretion and confidentiality, especially for high-value, corporate or concierge-related requests.Do I need to be an existing client to get in touch?
No. Whether you are exploring Instacoins for the first time or already using our services, our team is available to assist and guide you through next steps.